Privacy Policy

PULSIFY (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use our website, software, and services (collectively, the “Service”).

By using PULSIFY, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

Name

Business name

Email address

Phone number

Billing and payment details (processed via third parties)

Account credentials and preferences

Messaging content and configuration settings

b. Information Collected Automatically

When you use the Service, we may automatically collect:

IP address

Browser and device information

Usage data and activity logs

Cookies and similar tracking technologies

c. Customer & End-User Data

If you use PULSIFY to communicate with your customers, we may process:

Phone numbers

Message content

Call and message metadata (timestamps, delivery status)

You are the data controller for your customer data. PULSIFY acts as a data processor only.

2. How We Use Information

We use collected information to:

Provide and operate the Service

Process subscriptions and payments

Deliver SMS, email, and automated communications

Maintain security and prevent abuse

Comply with legal and regulatory obligations

Improve features and performance

Communicate with you regarding service updates or support

3. SMS, Messaging & A2P Compliance

If you use PULSIFY for SMS or messaging services:

You are solely responsible for obtaining proper opt-in consent from message recipients

You must comply with TCPA, A2P 10DLC requirements, carrier policies, and applicable laws

Message recipients must have clear opt-out options (e.g., replying STOP)

PULSIFY does not sell or share phone numbers for marketing purposes.

PULSIFY does not initiate marketing or promotional SMS messages to end consumers.

We may store messaging logs and metadata solely for:

Message delivery

Compliance verification

Fraud prevention

Platform performance

4. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

Improve user experience

Analyze usage trends

Maintain session integrity

You may control cookie settings through your browser preferences.

5. Sharing & Disclosure of Information

We do not sell personal information.

We may share information only with:

Service providers (e.g., GoHighLevel, SMS carriers, email providers, Stripe)

Legal authorities, if required by law or subpoena

Business transfers, in the event of a merger, acquisition, or asset sale

All third parties are authorized solely to perform services on our behalf.

6. Third-Party Platforms (GoHighLevel & Providers)

PULSIFY relies on third-party platforms, including GoHighLevel, SMS carriers, and infrastructure providers.

We are not responsible for:

Third-party privacy practices

Platform outages or changes

Carrier message filtering or delivery decisions

Your use of third-party services may be governed by their own privacy policies.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the Service

Meet legal, regulatory, or compliance obligations

Resolve disputes and enforce agreements

You may request deletion of your account data, subject to legal retention requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information.

However, no system is 100% secure. You acknowledge and accept this risk.

9. Your Rights & Choices

Depending on your location, you may have the right to:

Access your personal information

Request correction or deletion

Withdraw consent (where applicable)

These rights may include those provided under applicable privacy laws such as the CCPA/CPRA (California), GDPR (European Union), or similar regulations.

Requests may be submitted to [email protected].

10. Children’s Privacy

PULSIFY is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Continued use of the Service after changes constitutes acceptance of the revised policy.

Disputes relating to privacy matters are subject to the dispute resolution provisions set forth in our Terms of Service.

12. Contact Information

For privacy-related questions or requests:

PULSIFY
📧 [email protected]